Storage South Croydon Service Terms and Conditions
These Terms and Conditions apply to all storage and related removal and transport services provided by Storage South Croydon. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking or using our facilities.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, firm or company booking or using our services.
1.2 Services means storage, removal, packing, loading, unloading, transport and any related services provided by us.
1.3 Goods means all items placed into our care for storage, removal, transport or handling.
1.4 Agreement means the contract between you and us incorporating these Terms and Conditions and any written quotation or service confirmation.
1.5 Premises means any storage facility, warehouse or other location used by us to provide the Services.
2. Scope of Services
2.1 We provide storage services together with related removal, handling and transport services to and from our premises and customer locations within our normal service area.
2.2 The exact scope of the Services, including the type and size of storage, dates, access arrangements, and any removal or packing work, will be set out in a quotation or service confirmation issued by us.
2.3 We may refuse to accept Goods for storage or removal if, in our reasonable opinion, they present a health and safety risk, are prohibited under these Terms and Conditions, or cannot be safely handled with the equipment and resources available.
3. Booking Process
3.1 All bookings are subject to availability and acceptance by us. A booking is only confirmed when we issue written confirmation to you, which may be in electronic form.
3.2 When requesting a quotation or making a booking, you must provide accurate and complete information, including details of the Goods, access conditions, parking arrangements, property layout, and any special handling requirements.
3.3 Our quotation is based on the information you provide. If that information is inaccurate or incomplete, we may adjust the price or refuse to proceed with the Services. Additional charges may apply where extra time, staff, equipment or journeys are required.
3.4 It is your responsibility to ensure that any required permits, parking arrangements or access permissions at collection and delivery addresses are in place prior to the date of the Services, unless we have specifically agreed to arrange these as part of the Services.
4. Service Times and Access
4.1 We will use reasonable efforts to provide the Services on the agreed dates and times. However, dates and times are estimates only and are not guaranteed. We are not liable for delays or failures caused by events beyond our reasonable control.
4.2 You must ensure that we and our vehicles have safe and suitable access to the premises at the agreed times, including any necessary access codes, keys, or instructions.
4.3 If we are unable to access the premises or are substantially delayed due to circumstances within your control, we may charge reasonable waiting time or additional fees, or rearrange the Services and charge for any extra costs incurred.
4.4 Access to stored Goods is subject to our access procedures and opening hours as communicated to you. We may require advance notice for access and may charge a reasonable administration fee for out-of-hours access or special arrangements.
5. Payments and Charges
5.1 All prices are quoted in pounds sterling unless otherwise stated and are exclusive of any applicable taxes or charges which may be added as required by law.
5.2 We may require a deposit or advance payment to secure your booking. Any required deposit will be specified in the quotation or booking confirmation.
5.3 Storage charges are generally payable in advance for the agreed storage period. Removal and transport charges are normally due on or before the day of the service, unless otherwise agreed in writing.
5.4 If you fail to pay any sum when due, we may charge interest on the overdue amount at a reasonable commercial rate from the due date until payment is received in full. We may also suspend access to the Goods or suspend further Services until all outstanding sums are paid.
5.5 We reserve a general lien over the Goods for all amounts due to us under the Agreement. If sums remain unpaid for a period of time, we may, after giving reasonable notice, sell or dispose of some or all of the Goods and apply the proceeds against the amounts due, including costs of sale or disposal. Any remaining balance will be returned to you where reasonably practicable.
6. Cancellations and Postponements
6.1 You may cancel or postpone the Services by giving us written notice. Cancellation or postponement charges may apply depending on the amount of notice given and the nature of the Services.
6.2 If you cancel more than a specified number of working days before the agreed date, any cancellation charges will be limited to our reasonable administrative costs and any non-refundable expenses we have incurred on your behalf.
6.3 If you cancel or postpone within a short period before the agreed date, we may charge a percentage of the quoted price or a minimum fee to reflect the time reserved, staff allocated and loss of opportunity to undertake other work. Details of our current cancellation scales are available on request.
6.4 We may cancel or postpone the Services if you fail to make required payments, fail to provide required information or access, or otherwise materially breach the Agreement. We may also cancel or postpone if events beyond our reasonable control make performance unsafe or impracticable. In such cases we will attempt to offer alternative dates where possible.
7. Customer Responsibilities
7.1 You are responsible for ensuring that all Goods are properly prepared for storage or removal, including adequate packing, labelling and protection unless you have agreed with us that we will provide packing services.
7.2 You must ensure that any appliances are disconnected, drained and secured prior to removal, and that any fixtures or fittings are safely dismantled where required, unless specifically agreed as part of the Services.
7.3 You must not store or request removal of any items that are prohibited under these Terms and Conditions or under applicable law. You are responsible for checking any restrictions and obtaining any necessary consents or licences.
8. Prohibited and Restricted Goods
8.1 The following Goods must not be stored with us or submitted for removal or transport: explosives, firearms, ammunition, flammable or combustible materials, gas cylinders, chemicals, toxic or hazardous substances, illegal goods, perishable or infested items, live animals, plants requiring care, cash, negotiable instruments, or any items the possession or transport of which would contravene applicable law.
8.2 We may also refuse or restrict storage or removal of high value items such as jewellery, watches, precious metals, artwork, collections or items of exceptional value unless expressly agreed in writing and appropriately insured.
8.3 If prohibited Goods are found among your items, we may remove, isolate or dispose of them at your expense and without liability to you, and we may notify the relevant authorities where appropriate.
9. Waste Regulations and Disposal
9.1 We comply with applicable waste and environmental regulations in performing our Services. We are not a general waste carrier unless expressly stated and may not remove certain categories of waste from your premises.
9.2 You must not present general household waste, construction debris, hazardous waste, clinical waste or fly-tipped materials as part of the Goods for storage or removal unless we have specifically agreed to provide a waste removal service and any necessary documentation has been completed.
9.3 Where we agree to remove items for disposal or recycling, you confirm that you have the right to dispose of those items and that they do not contain hazardous substances or regulated materials requiring specialist treatment, unless otherwise agreed.
9.4 Any charges quoted for removal and disposal are based on the type and estimated volume or weight of items. If on attendance we find additional or different materials that require higher disposal charges or specialist handling, we may adjust the price accordingly or decline to remove such items.
9.5 We may use licensed third-party facilities for recycling and disposal. Title to items removed for disposal will pass to us or our nominated contractor at the time of collection where legally permissible.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or other loss arising from the Services, is subject to the limitations set out in this section.
10.2 Unless otherwise agreed in writing, our liability for loss of or damage to Goods while in our custody or control is limited to a reasonable amount per item or per consignment, taking into account the nature of the Goods, normal wear and tear, and the level of charges. You are encouraged to arrange your own insurance cover for full replacement value where appropriate.
10.3 We are not liable for loss or damage arising from inherent defects, vice or characteristics of the Goods; insufficient or unsuitable packing or preparation by you; normal movement, settling or atmospheric conditions during storage; acts or omissions of third parties not engaged by us; or events beyond our reasonable control such as severe weather, fire, flood, industrial action or public emergencies.
10.4 We are not liable for indirect or consequential losses such as loss of profit, loss of business, or loss of opportunity, even if such losses were foreseeable.
10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.
11. Claims and Notification of Loss or Damage
11.1 You must inspect Goods as soon as reasonably practicable after delivery, removal from storage, or access. Any visible loss or damage believed to be attributable to our Services must be reported to us in writing as soon as possible and within a reasonable period.
11.2 For loss or damage that is not immediately apparent, you must notify us in writing within a reasonable time after you become aware of the issue and provide supporting evidence where available.
11.3 We may require an opportunity to inspect the Goods and the location before any repairs or disposal are carried out. Failure to allow such inspection may affect our ability to properly assess and handle your claim.
12. Insurance
12.1 You are responsible for ensuring that your Goods are adequately insured for the full period of storage and any associated removals or transport, unless we have expressly agreed to arrange insurance on your behalf.
12.2 If we offer or arrange insurance, this will be subject to separate terms and conditions which you will be required to accept. You must provide accurate information for the purposes of any insurance cover and comply with all policy requirements.
13. Termination of Storage
13.1 Either party may terminate the storage arrangement by giving the other party reasonable written notice in accordance with the minimum notice period for the particular storage product you are using.
13.2 On termination, you must collect all Goods and settle all outstanding charges. If you fail to do so, we may continue to charge storage fees and may exercise our lien over the Goods as described in these Terms and Conditions.
13.3 If Goods remain uncollected for a significant period after termination, and after reasonable attempts to contact you, we may sell or dispose of the Goods and apply the proceeds towards unpaid charges and reasonable costs.
14. Data Protection and Confidentiality
14.1 We will process personal data in connection with the Services in accordance with applicable data protection laws. We will use your information to administer your account, manage bookings, provide the Services, and handle payments and queries.
14.2 We may share personal data with trusted third parties where necessary for the performance of the Services, such as payment processors or subcontractors, or where required by law.
15. Variation
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to that Agreement, unless we notify you of changes required by law or regulation.
15.2 Any variation to these Terms and Conditions requested by you must be agreed in writing by us to be valid.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
17.2 Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
17.3 You may not assign or transfer any of your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the efficient delivery of the Services, provided this does not materially affect your rights.
17.4 These Terms and Conditions, together with any quotation or service confirmation issued by us, constitute the entire agreement between you and us in relation to the Services, and supersede any prior understandings or representations, whether oral or written.
